Available 24/7
Call us about a fault, a temperature deviation, a filling problem or unexpected nitrogen consumption. We discuss the issue, the available data and the support required.
BRAIN SERVICE · 24/7
We are here for you
day and night.
Samples are often irreplaceable. You need confidence in your cryogenic installation and in the people who support you. BRAIN is available 24/7 for faults, maintenance and practical assistance.
SERVICE FOR LABORATORIES AND BIOBANKS
Support when your installation needs attention.
When something goes wrong, you want to speak to someone who understands your cryogenic installation. We help assess the situation and determine the next step.
Diagnosis and repair
We investigate how the vessel, sensors, filling valves, controls and supply work together. Where possible, we assist remotely; on-site investigation and repair are arranged with you.
Parts and temporary storage
We can provide spare parts and discuss a temporary vessel or another interim solution if needed. This helps your team organise sample storage while work is carried out.
MAINTENANCE WITH CLEAR AGREEMENTS
A service agreement that fits your organisation.
We offer different service agreements for cryogenic vessels and installations. We tailor them to your equipment, its use, the monitoring in place and the support your team needs.
Options include scheduled maintenance, inspections, fault support and a review of findings. Together, we define which vessels and components are covered, how maintenance is planned and how faults are followed up.
We would be happy to visit and discuss the maintenance and support that suit your organisation, without obligation.
Discuss a service agreementGET MORE FROM YOUR EXISTING VESSELS
Maintain, assess and improve.
Unsure about your vessels' performance? A Performance Scan can investigate temperature trends and nitrogen consumption. You receive advice on what your vessel needs.
Depending on the findings, vacuum service vacuum service may help improve insulation. The latest Vessel controller can make your existing vessel smarter, with automatic control and full access to your measurement data. For more extensive repairs, we discuss vessel refurbishment.
PRACTICAL QUESTIONS
What would you like to know?
Can I call without a service agreement?
Yes. BRAIN is available 24/7 for service enquiries and faults. We discuss the situation and agree on the support you need.
What information is useful when reporting a fault?
The vessel type, the message on the screen, current temperature and level readings, and what happened just before the fault. Available trends or photographs can help with the initial assessment.
Can you maintain our existing installation?
We assess your existing vessels, controls, monitoring and supply system. During an introductory visit, we discuss which work and service arrangements suit your installation.
CONTACT BRAIN DIRECTLY
Shall we discuss your installation?
Tell us about your vessels, your team and your daily work. We would be happy to arrange an introductory visit to discuss the options, without obligation.